Returns & Exchanges

Return Policy

If you would like a refund due to a defective product, an incorrect size, or an incorrect order, please contact us immediately for return. All items must be returned in ‘as sold’ condition, unworn and in original packaging with all tags still attached. The buyer is responsible for all return shipping fees. 

Items can only be returned or exchanged within 21 days of customers receipt of the product.  

Contact us at sales@rugby.ca, with reference to your Order #XXXX. or call 1-905-809-9720 

Package up the item(s) with a copy of your invoice and a note explaining the reason for return, and if you would like to exchange the item(s) or return for a refund.

Rugby Canada will inspect all returns and exchanges and reserves the right to deny or refuse a full refund based on the condition the item was returned in.

Address the package to:
Rugby Canada Store
243 King Street, East 
PO BOX 23008, Bowmanville, Ontario
L1C 5C4

Thank you

 

Faulty Goods

We try to ensure that all goods are the highest quality. If you receive a faulty item, return it to

Rugby Canada Store
243 King Street, East 
PO BOX 23008, Bowmanville, Ontario
L1C 5C4

We recommend you get a proof of postage for all returned goods – we cannot accept responsibility for returned items that do not reach us.